Digital River emailed out of the blue a few months back saying we need to do new Know-Your-Customer paperwork. The forms are painful and I've had to resubmit a couple of times for minor mistakes - unsure if they'll ever actually accept it, and it seems to take a week or more for any response to a ticket.
Their new platform terms come into effect today, and they have absolutely buried the scale of their new monthly fee (US$100/month for me - unsure if it varies per customer). None of the emails mention the fee amounts. Customer support couldn't tell me the fee amounts. I checked the portal again today and the new contract finally has the new fees in it.
I setup a new merchant of record a few weeks ago, but that doesn't help the fact they're sitting on a few grand of my sales. My balance is above their new payout threshold (US$2500), but it wouldn't surprise me if they sit on the money and let the monthly fees eat into it until it's back below the threshold.
Thought I was doing the right thing by using a merchant of record to handle my international B2B sales since 2016. Apparently not. Fun times.
Their new platform terms come into effect today, and they have absolutely buried the scale of their new monthly fee (US$100/month for me - unsure if it varies per customer). None of the emails mention the fee amounts. Customer support couldn't tell me the fee amounts. I checked the portal again today and the new contract finally has the new fees in it.
I setup a new merchant of record a few weeks ago, but that doesn't help the fact they're sitting on a few grand of my sales. My balance is above their new payout threshold (US$2500), but it wouldn't surprise me if they sit on the money and let the monthly fees eat into it until it's back below the threshold.
Thought I was doing the right thing by using a merchant of record to handle my international B2B sales since 2016. Apparently not. Fun times.