> often employing fear tactics and sales quotas to incentivize upsells
This already happens. The most common AC repair needed is a new capacitor. It's a $20 part.
Call your dad's business, you probably get a quote for $100-ish and it's fixed in ten minutes.
Call a PE owned shop and they are likely to tell you that your entire system needs replaced. Quote $5-$8k.
Reports like this are already common place, and the roll-ups of former small-businesses in industry like HVAC that the PE people celebrate will only make this worse for customers.
This already happens. The most common AC repair needed is a new capacitor. It's a $20 part.
Call your dad's business, you probably get a quote for $100-ish and it's fixed in ten minutes.
Call a PE owned shop and they are likely to tell you that your entire system needs replaced. Quote $5-$8k.
Reports like this are already common place, and the roll-ups of former small-businesses in industry like HVAC that the PE people celebrate will only make this worse for customers.