Agreed. I've been frustrated by the proliferation in AI with technical support. Sometimes it's can't answer a question but thinks it can, so we go round and round in circles.
A couple have had a low threshold for "this didn't solve my answer" and directed me to a human, but others are impossible to escape.
On the other hand, I've had more success with a problem actually getting resolved by a chatbot without speaking to someone more recently... But not a lot more. Ususally I think that because I skew technical and treat Support as a last resort, I've tried everything it wants to suggest.
A couple have had a low threshold for "this didn't solve my answer" and directed me to a human, but others are impossible to escape.
On the other hand, I've had more success with a problem actually getting resolved by a chatbot without speaking to someone more recently... But not a lot more. Ususally I think that because I skew technical and treat Support as a last resort, I've tried everything it wants to suggest.