This particular incident comes after another rail-related "cyber" incident, affecting TfL who run services in London. The previous incident was perpetrated by a 17-year old, and TfL have still yet to re-enable the systems they turned off back at the end of August. This means customers can no longer check their contactless journey history or claim refunds online. My understanding is that staff were also shut off from being able to access internal systems. There is no ETA for restoration of service.
I think there's a growing problem with digital competency in some of these organisations. TfL in particular have not kept up with the times, and their once revolutionary ticketing infrastructure and software (I say "their", but it's really all just outsourced to Cubic, there's very little in-house expertise or day-to-day ownership when it comes to this stuff) feels quite dated now.
I think there's a growing problem with digital competency in some of these organisations. TfL in particular have not kept up with the times, and their once revolutionary ticketing infrastructure and software (I say "their", but it's really all just outsourced to Cubic, there's very little in-house expertise or day-to-day ownership when it comes to this stuff) feels quite dated now.