I moved from Natwest to First Direct a couple of months ago, and have had a great experience so far.
Their online banking isn't quite so nice as Natwest's, but that's more than made up for by the amazing phone service. I've had to call a couple of times (once to replace a lost card), and almost instantly been put through to someone who can solve my problem.
Their online banking isn't quite so nice as Natwest's, but that's more than made up for by the amazing phone service. I've had to call a couple of times (once to replace a lost card), and almost instantly been put through to someone who can solve my problem.