While most Western governments have gotten increasingly good at communicating with their citizens (i.e. making their web sites and forms accessible in human language, rather than bureaucrat language), and often even go so far as to offer versions in "Simple English" or local-language equivalents, the EU seems to be going the opposite way.
I'd consider myself reasonably accustomed to and able to deal with bureaucracy and formal language, and still find every interaction with official EU sites massively off-putting. Now imagine someone who isn't a native speaker in any of the EU's languages, mentally impaired, or generally quickly feels overwhelmed by bureaucracy.
I'd consider myself reasonably accustomed to and able to deal with bureaucracy and formal language, and still find every interaction with official EU sites massively off-putting. Now imagine someone who isn't a native speaker in any of the EU's languages, mentally impaired, or generally quickly feels overwhelmed by bureaucracy.