It is certainly a tough balance for banks/fintechs -- fear of accountability vs. a clear value add. From our interactions, using AI to automate low/medium risk is welcomed. The solution can perform in a robust way and often is more accurate and better than a human (note we're improving it all the time!).
For those that are more risk averse there is another option: the Agent can just surfaces all the relevant information and then a human has to sign-off on the last onboarding action, hence making their jobs 10 times easier.
It'll be interesting to see how AI adoption unravels in the space but it's certainly showing good signs!
It is certainly a tough balance for banks/fintechs -- fear of accountability vs. a clear value add. From our interactions, using AI to automate low/medium risk is welcomed. The solution can perform in a robust way and often is more accurate and better than a human (note we're improving it all the time!).
For those that are more risk averse there is another option: the Agent can just surfaces all the relevant information and then a human has to sign-off on the last onboarding action, hence making their jobs 10 times easier.
It'll be interesting to see how AI adoption unravels in the space but it's certainly showing good signs!