I think in the era of LLMs good docs/FAQ are of an even greater value.
You can write a support bot that sends a user's question + docs/FAQ to an LLM to automatically deal with the basic questions and only involve a human in the loop once a question goes beyond what's in the docs.
You can write a support bot that sends a user's question + docs/FAQ to an LLM to automatically deal with the basic questions and only involve a human in the loop once a question goes beyond what's in the docs.