The customer support efforts when you don't feel like it, being ghosted after helping a customer, the random or fraud disputes.
It's really tricky at that stage between hiring help and having the time/motivation to maintain those very non-tech parts while trying to continue doing other core parts of the side project / startup.
The first sale feels great, as does first showing the prototype.
By comparison, extra $100 MRR milestones don't feel so great, nor does dealing with customers/disputes eventually (it's a lot of negativity in general - pleased customers just leave reviews occasionally, negative ones email you). And a down negative month or two always feels like a stabbing and like it's all over.
Really don't know how to avoid this. Scaling quickly? Via investment in most cases? Maybe.
The customer support efforts when you don't feel like it, being ghosted after helping a customer, the random or fraud disputes.
It's really tricky at that stage between hiring help and having the time/motivation to maintain those very non-tech parts while trying to continue doing other core parts of the side project / startup.
The first sale feels great, as does first showing the prototype.
By comparison, extra $100 MRR milestones don't feel so great, nor does dealing with customers/disputes eventually (it's a lot of negativity in general - pleased customers just leave reviews occasionally, negative ones email you). And a down negative month or two always feels like a stabbing and like it's all over.
Really don't know how to avoid this. Scaling quickly? Via investment in most cases? Maybe.