And I wholeheartedly agree that those are lousy PR reps. But what's the takeaway here? The people who are actually reading this article likely overwhelmingly agree with her.
If you address your complaint about someone's action, not to the person doing that action, but to a large anonymous audience, how do you expect it to be rectified?
If you address your complaint about someone's action, not to the person doing that action, but to a large anonymous audience, how do you expect it to be rectified?