AI voice agents are weird to me because voice is already a very inefficient and ambiguous medium, the only reason I would make a voice call is to talk to a human who is equipped to tackle the ambiguous edge cases that the engineers didn't already anticipate.
If you're going to develop AI voice agents to tackle pre-determined cases, why wouldn't you just develop a self-serve non-voice UI that's way more efficient? Why make your users navigate a nebulous conversation tree to fulfill a programmable task?
Personally when I realize I can only talk to a bot, I lose interest and end the call. If I wanted to do something routine, I wouldn't have called.
If you're going to develop AI voice agents to tackle pre-determined cases, why wouldn't you just develop a self-serve non-voice UI that's way more efficient? Why make your users navigate a nebulous conversation tree to fulfill a programmable task?
Personally when I realize I can only talk to a bot, I lose interest and end the call. If I wanted to do something routine, I wouldn't have called.