This seems a lot more like a story of how the writer would like to imagine a productive workshop going than of something that actually did happen; I felt patronized just reading it, and I only had to spend a few minutes on it.
Of course we all have our blind spots, but one of the participants here was an IT manager, and surely any IT manager has read something like RFC 2119 (https://datatracker.ietf.org/doc/html/rfc2119), if not that precise document.
Of course we all have our blind spots, but one of the participants here was an IT manager, and surely any IT manager has read something like RFC 2119 (https://datatracker.ietf.org/doc/html/rfc2119), if not that precise document.