I tried Olark once long, long ago and had multiple problems with it -- if there were more than 10 simultaneous visitors on my sites, which there usually were, the whole thing would get wonky and send me the wrong chat info or overlap conversations from different people... I don't remember the details, except that it didn't work. And that wasn't with trying to talk to more than 10 people at once, just having more than 10 on the site.
I switched to SnapEngage, which also has a proactive chat feature that lets you automatically initiate chats on certain URLs and such. It just worked and, I think, was cheaper too... been using it ever since.
I don't actually spend many hours online available to chat, so most of the time the little widget in the corner of the page says "Live Support Offline" and clicking it pops up a contact form instead of a chat. I get mails from that every day, where almost nobody used the contact form built into the websites. It's worth the $19/month just for that.
I'm assuming Olark has long fixed those issues I ran into, but I've no reason to want to switch back now.
I switched to SnapEngage, which also has a proactive chat feature that lets you automatically initiate chats on certain URLs and such. It just worked and, I think, was cheaper too... been using it ever since.
I don't actually spend many hours online available to chat, so most of the time the little widget in the corner of the page says "Live Support Offline" and clicking it pops up a contact form instead of a chat. I get mails from that every day, where almost nobody used the contact form built into the websites. It's worth the $19/month just for that.
I'm assuming Olark has long fixed those issues I ran into, but I've no reason to want to switch back now.