I support a PSAP (a Public Safety Answering Point, aka a 911 call center). There's no way I could do the work the telecommunicators do. No way. Between the bullshit they have to deal with and the horrifying psychologically-damaging calls... No way.
I can see that video would be helpful in some cases. Having listened to a ton of calls during my work, though, I think the calls where video would make a difference versus a distraction will be few.
I'm interested in the receiving infrastructure. All of the video will need to be recorded (at least in my state) and retained for an established period of time (90 days here). The PSAP networks are already a twisty maze of VLANs and firewalls (in my PSAP each workstation has multiple PCs plugged-in to different networks with different network and PC security policies).
I can see that video would be helpful in some cases. Having listened to a ton of calls during my work, though, I think the calls where video would make a difference versus a distraction will be few.
I'm interested in the receiving infrastructure. All of the video will need to be recorded (at least in my state) and retained for an established period of time (90 days here). The PSAP networks are already a twisty maze of VLANs and firewalls (in my PSAP each workstation has multiple PCs plugged-in to different networks with different network and PC security policies).