As the person who originally wrote the Monzo Response project (https://github.com/monzo/response), I expect you'll find some traction in smaller orgs, but when folks start doing things at scale they'll hit an inflection point where running their own incident software/not having folks to log feature requests with will force them to pick something more off-the-shelf.
Basically, nobody runs their on-call system on open-source because it's mission critical. At a certain point, IM platforms hit the same level of criticality.
Basically, nobody runs their on-call system on open-source because it's mission critical. At a certain point, IM platforms hit the same level of criticality.