Nope. Abuse should never be accepted. The right solution for actual abuse of a policy like this as opposed to an error is to immediately fire the person conducting the abuse. The inability or unwillingness to make decisions like this fast is the root cause of a lot of nonsense that goes on at businesses.
If it's an error, you correct and accept errors as the cost of doing business.
If it's an error, you correct and accept errors as the cost of doing business.