Are you not just explaining "a huge entrenched social system" as OP said?
It takes a long time for cultures to shift and for people to start to trust information systems to entirely replace high touch stuff like that. And at some level there will always be some white glove service on top for special cases.
It takes a long time for cultures to shift and for people to start to trust information systems to entirely replace high touch stuff like that. And at some level there will always be some white glove service on top for special cases.