I appreciate someone actually putting an argument for this, just so we can tease out what's wrong here.
Customer support is one place where I don't want to just "send information". I want to be able to "exert leverage". I want my communication to be able to impel the other actor to take action.
The thing with hn comments is that the guidelines are flexible, even things that violate the guidelines are a kind of communication and play into the dynamics of the site. The "feelings" of hn have impact (for good and ill but still important).
Customer support is one place where I don't want to just "send information". I want to be able to "exert leverage". I want my communication to be able to impel the other actor to take action.
The thing with hn comments is that the guidelines are flexible, even things that violate the guidelines are a kind of communication and play into the dynamics of the site. The "feelings" of hn have impact (for good and ill but still important).