A reference from the "Home-Cooked Software and Barefoot Developers" [0] post. I think the view of control on an axis where designers on one end and users on the other is very telling of the current state of software and my personal frustrations of it. When the incentives are misaligned and designers are optimizing for profit, we just get "industrial" grade software where the most reliable component is usually the payment screen.
[0]: https://news.ycombinator.com/item?id=40633029