Many of you will be familiar with this story: military pilot gear was once designed for the average person, but then they realized that actually, most people deviate significantly from the average in at least one way. So they made the gear adjustable, and that greatly improved performance and reduced mistakes.
Why is it that in tech we are often told a seemingly contrary narrative -- that everything is better, or at least more profitable, when targeted to some hypothetical average person, and who cares about the diversity of individuals?
Why is it that in tech we are often told a seemingly contrary narrative -- that everything is better, or at least more profitable, when targeted to some hypothetical average person, and who cares about the diversity of individuals?