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Ask HN: How hard is it to build a B2C chat?

We are running a B2B SaaS company[0] which turns an e-commerce store into a multi-vendor marketplace.

We want to provide a chat solution so vendors and customers can communicate. The chat needs to support text and images.

Should we build or buy? From a technical point of it doesn't seem hard to implement, and the existing SaaS solutions are expensive for a multi-tenant, white-label solution.

Am I missing something?

[0] https://garnet.center

17 points edweis 2 years ago 21 comments

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