Comment by lepus

As a millennial I think voice calls sometimes are great. It obviously doesn't always work with big orgs like Facebook, but because so many people are now so afraid of or annoyed by just talking to a real person for a few minutes it's become a real power move to sometimes just go through the minor effort to make a call and expect some sort of immediacy to get things moving quickly. Email or text can be easily ignored and punted off (ex "whoops I didn't see it"), and increases the odds of miscommunication or having things be dragged out going back and forth.