Yeah, there's some pretty key info being left out. I don't doubt that Cloudflare communication sucks especially when dealing with their sales team (aka bizdev which is what OP was originally contacted by), but the second screenshot is pretty damning.
My guess: Their account fell out of the non-enterprise TOS for some reason which is being obscured in the post (probably domain rotation related). Their T&S team proposed moving to enterprise for a custom resolution. OP's company refused, their account was purged because they had gotten several warnings about it.
I'm sure this sounds frustrating to the average HN dev who runs a legitimate startup with cloudflare on top and is now biting their nails worried to death about what will happen to them. But "online casino" immediately raised a million alarm bells in the post.
My guess: Their account fell out of the non-enterprise TOS for some reason which is being obscured in the post (probably domain rotation related). Their T&S team proposed moving to enterprise for a custom resolution. OP's company refused, their account was purged because they had gotten several warnings about it.
I'm sure this sounds frustrating to the average HN dev who runs a legitimate startup with cloudflare on top and is now biting their nails worried to death about what will happen to them. But "online casino" immediately raised a million alarm bells in the post.