Spotify only offers chat support via its website. Attempts to receive a refund have been met with request for customer location and receipt. Support mentions the backend team will reach out by email, "after a few hours." No followup has been sent after 24 hours and requests for update.
As a decade-long Spotify premium user, I am disappointed by this poor experience and wastefulness. Over the course of using their product, there have been few new, impactful features. I do not believe the company can offer a compelling service at their pricepoint and will seek alternatives.
As a decade-long Spotify premium user, I am disappointed by this poor experience and wastefulness. Over the course of using their product, there have been few new, impactful features. I do not believe the company can offer a compelling service at their pricepoint and will seek alternatives.