I worked for almost 27 years, for a company that is renowned for "small things."
Their stuff costs a lot more than most, but thousands of customers thought they were worth the premium, and built their entire careers around that equipment.
I think they ran into trouble, when they started selling huge numbers of cheaper items. They made a lot of money, but their brand lost its sheen.
I'm hoping that they are re-establishing their original baseline.
It did teach me to take this stuff seriously, though. It's not a matter of process; it's a matter of culture, and that is something that needs to be developed organically.
Their stuff costs a lot more than most, but thousands of customers thought they were worth the premium, and built their entire careers around that equipment.
I think they ran into trouble, when they started selling huge numbers of cheaper items. They made a lot of money, but their brand lost its sheen.
I'm hoping that they are re-establishing their original baseline.
It did teach me to take this stuff seriously, though. It's not a matter of process; it's a matter of culture, and that is something that needs to be developed organically.