I'm not a CRM end user, but I'd be very grateful for such a tool if I had to suddenly cover for a coworker, or inherit an existing business relationship. What is the alternative, each person individually cobbles together some godawful workflow management system? With no centralised repository of information?
Totally unsustainable, and not at all related to keeping your manager informed.
Totally unsustainable, and not at all related to keeping your manager informed.