I think it is an awful design at present, no doubt about it.
It might not be fully intentional though [1]. I suspect it probably started as a more sensible form, with the top text being just the first sentence. Then they realised they got loads of refund contacts that they preferred to deal with by phone so just added the text - without realising how terrible this made the UI.
It might not be fully intentional though [1]. I suspect it probably started as a more sensible form, with the top text being just the first sentence. Then they realised they got loads of refund contacts that they preferred to deal with by phone so just added the text - without realising how terrible this made the UI.
[1]: https://en.wikipedia.org/wiki/Hanlon%27s_razor