> You might want to use a contact form to collect structured data, so it saves you time processing requests. For example, making sure the customer provides the right identifiers for you to find them on your systems quickly, or automatically assigning queries to the right teams.
As the author alludes to, I think collecting structured data from unstructured input (e.g. inbound support emails) is a very promising real-world use case for LLMs. The goal would be to make it as easy as possible for users to send you information, and then use AI to parse what you need out of it. This would lead to less frustrated users and even increased response rates (for reasons the author mentions).
As the author alludes to, I think collecting structured data from unstructured input (e.g. inbound support emails) is a very promising real-world use case for LLMs. The goal would be to make it as easy as possible for users to send you information, and then use AI to parse what you need out of it. This would lead to less frustrated users and even increased response rates (for reasons the author mentions).
I've been playing around with this idea at https://www.semiform.ai for anyone interested.