I parked my Model Y in a garage in LA about a year ago and was sitting in the car charging from a J1772 port while my family shopped. Two women in a Model 3 parked next to me and tried for 20 minutes to plug their car in. I watched but didn't intrude. Finally they saw me and knocked on my window to ask me how to charge.
I asked them if they had a J1772 adapter and they had no idea what I was talking about. They said they had rented the car. They looked everywhere in the car but no adapter. I suggested a supercharger and showed them how to find one on the car's screen. This was also the first time they had heard the word "supercharger."
Whoever they rented the car from (likely Hertz but I didn't ask) had done absolutely nothing to describe the charging procedure to these unfortunate customers.
Whoever they rented the car from (likely Hertz but I didn't ask) had done absolutely nothing to describe the charging procedure to these unfortunate customers.