As you say this can cut both ways. A good example would be the US where people constantly wonder whether $thing-that-29-out-of-30-developed-countries-do-since-decades could truly work. Yeah it works, we have seen it work, it is currently working.
Now imagine you are a software developer entering the offices of a group of bueraucratic clercs that keep an intricate fax-and-scanner-based system of bullshit just barely afloat. Of course as a person that is specialized on thinking about the storage, transformation, santitizarion, transmission and deletion of data you are going to probably have a slightly more sophisticated take on information processing than them. They might know the law better or which combinations of checkboxes a person is allowed to tick on a form, but they suck at the meta task of organizing the efficient, fast and error free flow, storage, deletion, etc of information. And sure now one could argue about the merrits of paper (and I routinely argue it's merrits for democratic elections, where correctness and traceability are more important than speed), but that would be like arguing for making doctors use medival hand tools in the age of the scalpel.
Now it is true that outsiders to a system won't see what reasons there are for a certain thing being shaped a certain way, but this can sometimes even happen to insiders if the information handover is bad enough.
Now imagine you are a software developer entering the offices of a group of bueraucratic clercs that keep an intricate fax-and-scanner-based system of bullshit just barely afloat. Of course as a person that is specialized on thinking about the storage, transformation, santitizarion, transmission and deletion of data you are going to probably have a slightly more sophisticated take on information processing than them. They might know the law better or which combinations of checkboxes a person is allowed to tick on a form, but they suck at the meta task of organizing the efficient, fast and error free flow, storage, deletion, etc of information. And sure now one could argue about the merrits of paper (and I routinely argue it's merrits for democratic elections, where correctness and traceability are more important than speed), but that would be like arguing for making doctors use medival hand tools in the age of the scalpel.
Now it is true that outsiders to a system won't see what reasons there are for a certain thing being shaped a certain way, but this can sometimes even happen to insiders if the information handover is bad enough.