Comment by wNjdbfm

Tangentially related: My wife worked in customer service for a few years remotely and would regularly vent to me about it. One of the interesting things that she said is that we are training an annoyingly large subset of customers that if they just make themselves annoying enough they get free stuff. Eventually the company decides to reward their craziness by caving to their demands and creating a weird incentive dynamic which repeats. Obviously I can’t give specifics but she said the % of her day spent on people in that category grew steadily over the years she was in that line of work. Anyone else in that area experience similar?