Cards get declined. Support tickets get created. Customers die and you have to hold all their stuff open for 90 days while trying to reach them, without a chance of getting paid.
You might not be stupid, but there are people who look _just like you_ who will email support over a six cent billing issue which turns out to be correct anyway - but just burned a couple hours of support people’s time.
You might not be stupid, but there are people who look _just like you_ who will email support over a six cent billing issue which turns out to be correct anyway - but just burned a couple hours of support people’s time.
Epic probably doesn’t do stuff like that.