I work in CX, you should listen to your customers. Your gut got you this far, but to be a profitable company you are going to need to consider the advice and concerns of your stakeholders. Based on your current description, you have two stakeholders (yourself + customers).
If the venture fails, you will ask yourself if you listened enough. Be proactive, address concerns, do not put yourself in a defensive position. Embrace change, be agile, and most importantly listen to your feedback.
Wish Kagi nothing but success, I would very much like a disruptor in this space. Best of luck to you and your team.
If the venture fails, you will ask yourself if you listened enough. Be proactive, address concerns, do not put yourself in a defensive position. Embrace change, be agile, and most importantly listen to your feedback.
Wish Kagi nothing but success, I would very much like a disruptor in this space. Best of luck to you and your team.