KPI stands for key performance indicator. It is a tool to grade people or teams by applying numbers to their work.
The only relationship you can have between these is that a ticket with a "resolved" status can be used as a KPI, but you're trying to invert the relationship here, which doesn't work. After all, it's an indicator and not a causal relationship
The only relationship you can have between these is that a ticket with a "resolved" status can be used as a KPI, but you're trying to invert the relationship here, which doesn't work. After all, it's an indicator and not a causal relationship