> "It's clearly causing confusion for some portion of users. We recognize that the average user doesn't have a law degree," Kardwell said.
Making a mistake by stuffing their terms of use with vague boilerplate legalese which could apply to anything is one thing, not taking responsibility for that mistake and clearly stating "we made a mistake" instead just means they ended up rubbing in the stain. People are forgiving of mistakes; hubris, not so much.
As others have pointed out: that line of text was not harmless, and whether you have a law degree or not is not the issue there. It was not malicious in intent, but it was wrong and overreaching nonetheless.
> "It's clearly causing confusion for some portion of users. We recognize that the average user doesn't have a law degree," Kardwell said.
Making a mistake by stuffing their terms of use with vague boilerplate legalese which could apply to anything is one thing, not taking responsibility for that mistake and clearly stating "we made a mistake" instead just means they ended up rubbing in the stain. People are forgiving of mistakes; hubris, not so much.
As others have pointed out: that line of text was not harmless, and whether you have a law degree or not is not the issue there. It was not malicious in intent, but it was wrong and overreaching nonetheless.