I feel that moderating a platform as massive as Facebook is essentially impossible.
Automating exact matches for known bad content is easy enough. But when trying to automate without using exact matches, it becomes impossible when nuance and context can make a huge difference in the meaning of a word or sentence. Automation can get it wrong, and when it does, users want the ability to force a human to review it and make a decision, but bad actors will abuse and overwhelm the system.
Automating exact matches for known bad content is easy enough. But when trying to automate without using exact matches, it becomes impossible when nuance and context can make a huge difference in the meaning of a word or sentence. Automation can get it wrong, and when it does, users want the ability to force a human to review it and make a decision, but bad actors will abuse and overwhelm the system.