Once upon a time, you could buy various things from MS that came with support incidents. I had an MSDN subscription that came with two per year. Using an incident got you an actual support engineer who would be helpful and escalate issues if necessary. And, if your issue turned out to be a real bug of any significance in an MS product, your support incident would be credited back.
This was great for developers (real support was available, and spam was discouraged), and it was great for MS (they found real issues that affected paying customers and they got feedback to improve their documentation).
I wonder whether this program still exists. I have the impression the overall quality of MS documentation has declined.
This was great for developers (real support was available, and spam was discouraged), and it was great for MS (they found real issues that affected paying customers and they got feedback to improve their documentation).
I wonder whether this program still exists. I have the impression the overall quality of MS documentation has declined.