Yea I've switched to calling them "CoinBS" for this reason, and I've been with them since the GDAX days.
Between the suspiciously inconvenient outages during market volatility and their forced switch-over to Plaid for bank account verification (during which they unlinked my previously verified accounts), I'm pretty much fed up with their absolute garbage customer experience over the past 3-4 years.
Problem is Binance is not any better either. If someone rolled out a boutique crypto exchange that offers a quality customer experience & phone support similar to TDA/ThinkOrSwim I would gladly sign up in a second.
Between the suspiciously inconvenient outages during market volatility and their forced switch-over to Plaid for bank account verification (during which they unlinked my previously verified accounts), I'm pretty much fed up with their absolute garbage customer experience over the past 3-4 years.
Problem is Binance is not any better either. If someone rolled out a boutique crypto exchange that offers a quality customer experience & phone support similar to TDA/ThinkOrSwim I would gladly sign up in a second.