FedEx may have the worst and least secure digital platform for a major company. Some examples I’ve noticed:
1. I moved into a 10-unit apartment building and wanted to set up FedEx Delivery Manager. I just put in my new address, no verification whatsoever, and I was immediately given access to the previous tenant’s delivery instructions which included the buildings private garage code. Any thief could have done the same.
2. When I moved out of that building I wanted to add my new address to delivery manager … but I couldn’t. The site errored every time. The reason? Some forums revealed the correct hypothesis that if you have special characters in your password then some parts of the site are permanently broken for you. Including the change password flow. So I had to have my wife make a new account with a worse password.
Truly amateur stuff for an otherwise very impressive company.
1. I moved into a 10-unit apartment building and wanted to set up FedEx Delivery Manager. I just put in my new address, no verification whatsoever, and I was immediately given access to the previous tenant’s delivery instructions which included the buildings private garage code. Any thief could have done the same.
2. When I moved out of that building I wanted to add my new address to delivery manager … but I couldn’t. The site errored every time. The reason? Some forums revealed the correct hypothesis that if you have special characters in your password then some parts of the site are permanently broken for you. Including the change password flow. So I had to have my wife make a new account with a worse password.
Truly amateur stuff for an otherwise very impressive company.