Comment by 101008

I would feel deceived if I were a customer of any company or office that uses this. If I take the trouble to call by phone, it's because I want to speak with a person. If I wanted to talk to a machine, I would send an email, talk to a chatbot, or even try to communicate with the company through social media. Calling by phone implies that I am investing time and effort, and I expect the same from the other side.