Yes, I think people underestimate the amount of imagined LLM use cases that require accurate responses. To the point that hallucinations will cost money in fines & lawsuits.
This is a new frontier in short sighted customer service staffing (non-staffing in this case). The people who are on the frontline communicating with customers can convert unhappy customers to repeat customers, or into ex-customers. There's a few brands I won't buy from again after having to jump through too many hoops to get (bad) warranty service.
This is a new frontier in short sighted customer service staffing (non-staffing in this case). The people who are on the frontline communicating with customers can convert unhappy customers to repeat customers, or into ex-customers. There's a few brands I won't buy from again after having to jump through too many hoops to get (bad) warranty service.