a videoconfering system that is reliable and easy to use is essential to remote management. You need to have as little friction as possible to propose a 1-1 or a 15 min roundtable to quickly brainstorm something orally.
Then you need remote "telemetry", meaning access either to chat messages, email, tickets, etc. and a way to process it at scale (without reading everything) in order to defuse sticky situations based on partial infos or misunderstandings. Such tools can be panopticon-y so you need to explicitly specify which convos "spaces" are private and which are subject to management interference.
Then you need remote "telemetry", meaning access either to chat messages, email, tickets, etc. and a way to process it at scale (without reading everything) in order to defuse sticky situations based on partial infos or misunderstandings. Such tools can be panopticon-y so you need to explicitly specify which convos "spaces" are private and which are subject to management interference.