I read the article as well, as there is no info on this at all. After some searching I did find the information in a different article about Canadian airlines:
Air Canada and Westjet both open the bags to look for identifying information so they can contact the owner. Then they donate the bags to charity or dispose of them if they can't locate the owner.
I think the moral of the story is to make sure your bag is well tagged. We have been putting an airtag in my bag for the last few flights, and it works really well. It's a pity there is no Android equivalent, as I have no way of locating my tags on my phone. (I just use an ipad).
https://www.cbc.ca/news/canada/what-happens-to-unclaimed-lug...
Air Canada and Westjet both open the bags to look for identifying information so they can contact the owner. Then they donate the bags to charity or dispose of them if they can't locate the owner.
I think the moral of the story is to make sure your bag is well tagged. We have been putting an airtag in my bag for the last few flights, and it works really well. It's a pity there is no Android equivalent, as I have no way of locating my tags on my phone. (I just use an ipad).