My problem with self-checkout (in the Netherlands) is not the interface or the system itself. I can navigate that. But then when I've finished checking out and bagging everything myself, the guy from the store came to do the whole thing again!
I just stood there in utter disbelief as they rummaged through my neatly packed bag to mess everything up, scan only a handful of items, and then present me a bill that's several euros lower than it was before they started re-scanning stuff (e.g. they missed items).
What is the point of self checkout if you are not going to trust that your customers scan everything?
Conversely, I've been self-checking in Japan for years, and they've never checked the contents of my bag.
I just stood there in utter disbelief as they rummaged through my neatly packed bag to mess everything up, scan only a handful of items, and then present me a bill that's several euros lower than it was before they started re-scanning stuff (e.g. they missed items).
What is the point of self checkout if you are not going to trust that your customers scan everything?
Conversely, I've been self-checking in Japan for years, and they've never checked the contents of my bag.