Wouldn't you want to track the flow through the all components though?
Case management for example - case is created, case is triaged, case is (hopefully) closed. That way there is visibility.
If it's workflow A/tool A, some human using tool B, and then workflow C/tool C, absent integration you lose external visibility at each step, or you have to go check in Tool A to see if work flow made it to Human, and so on.
Case management for example - case is created, case is triaged, case is (hopefully) closed. That way there is visibility.
If it's workflow A/tool A, some human using tool B, and then workflow C/tool C, absent integration you lose external visibility at each step, or you have to go check in Tool A to see if work flow made it to Human, and so on.