I had a similar process the first time I rented a Tesla from Hertz (about a year ago). Counter-person was surly, gave me the key for the wrong vehicle (!) and gave me incorrect instructions on how to use the key. Hertz did send out an email in advance on how to use a Model 3/Y, including key entry (incorrect, unfortunately), door operation and charging.
Recently I rented one again, and the process was much improved, which I take as an indicator that (despite this sale), they haven't turned completely bearish on Tesla. Counter-person much more knowledgable and agreeable. No mixups. Also, the software has improved. The rental now provides an on-screen tutorial on using the car, and you can now use your phone as a key. Huge quality of life improvement.
Hertz could still do better. They need fast chargers at their location. All cars should be available "fully" charged (80%) with no need to bring the car back full. And they need to get rid of that ridiculous key-cover for the physical key that prevents you from just slipping it into your wallet like God intended.
Recently I rented one again, and the process was much improved, which I take as an indicator that (despite this sale), they haven't turned completely bearish on Tesla. Counter-person much more knowledgable and agreeable. No mixups. Also, the software has improved. The rental now provides an on-screen tutorial on using the car, and you can now use your phone as a key. Huge quality of life improvement.
Hertz could still do better. They need fast chargers at their location. All cars should be available "fully" charged (80%) with no need to bring the car back full. And they need to get rid of that ridiculous key-cover for the physical key that prevents you from just slipping it into your wallet like God intended.