When I was starting my career I had the good fortune of working with a senior consultant who shared a piece of advice when it comes to communication. Specifically, getting someone to take some specific action. In short:
- Just because I said it doesn't mean you heard it.
- Just because you heard it doesn't mean you understand it.
- Just because you understand it doesn't mean you agree with it.
- Just because you agree with it doesn't mean you'll do it.
It serves as a good reminder for all the potential points of failure in interpersonal communications.
- Just because I said it doesn't mean you heard it.
- Just because you heard it doesn't mean you understand it.
- Just because you understand it doesn't mean you agree with it.
- Just because you agree with it doesn't mean you'll do it.
It serves as a good reminder for all the potential points of failure in interpersonal communications.