Comment by timthelion

The main problem with product onboarding tours is that statefull UIs are necessarilly challenging for the user. Using a modal editor like VIM requires training. Adding statefull elements such as an onboarding tour makes your product harder to use. Sure, it can add important information, but there are other ways of doing this. The best way to manage state in the user journey is to do so in a way that you can provide info to the customer success agents without exposing that state to the user. You can use off the shelf analytics for this. now the question is how best to teach your users to use your product. In my experience products are best taught via gifs showing snippets of example usage, engaging advertisements showing example usage, and blog posts that are well SEOd when the user inevitably asks google how to use your product. And well placed reddit threads where people ask how to use your product. For enterprise, the best way is to personally teach via videocall that one person whom everyone's gonna ask anyways...