>large companies can't actually realise that their design departments are not doing a great job
There are obviously a lot of unhappy users with legitimate gripes. But Google would probably be looking at the growth of Gmail to validate what ever the design department is doing. That growth is pretty impressive.
There are obviously a lot of unhappy users with legitimate gripes. But Google would probably be looking at the growth of Gmail to validate what ever the design department is doing. That growth is pretty impressive.