It might be relevant to know though, that the way VW did their on-screen and on-steering wheel buttons where not state of the art. Glitches, missing feedback, latency etc.
Tesla also added more on-wheel capacitive buttons in their Model S refresh and got negative feedback, but they worked on it for the new Model 3 refresh and I only heard a much improved, basically physical button experience. Not to mention their non-existent UI lag on their screen.
So if customers only know laggy screens, and weird feeling buttons, maybe it is not always the right way forward to go backward.
Tesla also added more on-wheel capacitive buttons in their Model S refresh and got negative feedback, but they worked on it for the new Model 3 refresh and I only heard a much improved, basically physical button experience. Not to mention their non-existent UI lag on their screen.
So if customers only know laggy screens, and weird feeling buttons, maybe it is not always the right way forward to go backward.